FREE SHIPPING WITHIN EUROPE, US & UK ON ALL ORDERS OVER £150.
FREE RETURNS IN EUROPE, US & UK.
US
Click & Collect - 2 to 3 days Monday to Saturday: $0
Standard UPS - 2 to 3 days Monday to Friday: $20
Notice: no customs duties on orders to the US.
Free shipping on all orders over $150
UK
Click & Collect - 2 to 3 days Monday to Saturday : £0
Standard UPS - 2 to 3 days Monday to Saturday: £8
Express UPS - next day for orders placed before 11am (CET): £16
Free shipping on all orders over £150
France
Click & Collect - 1 to 2 days Monday to Saturday: 0€
Standard Colissimo - 2 to 3 days Monday to Saturday: 6€
Pick-up point Mondial Relay - 3 to 5 days Monday to Saturday: 0€
Express UPS - next day for orders placed before 11am (CET): 15€
Free shipping on all orders over 150€
Germany
Click & Collect - 1 to 2 days Monday to Saturday: 0€
Standard UPS - 2 to 3 days Monday to Saturday: 12€
Express UPS - next day for orders placed before 11am (CET): 15€
Free shipping on all orders over 150€
Switzerland
Standard UPS - 2 to 3 days Monday to Saturday: 12€
Express UPS - next day for orders placed before 11am (CET): 15€
Free shipping on all orders over 150€
Europe (EXCL France, Switzerland, Germany)
Standard UPS - 2 to 3 days Monday to Friday: 12€
Notice: 5 to 7 days for Greece, Scandinavia and the islands
Free shipping on all orders over 150€
Canada & Russia
Standard UPS - 2 to 3 days Monday to Friday: $20
Free shipping on all orders over $150
Australia, Asia, Middle East, South America, Africa
Standard UPS - 4 to 5 business days: $40
Indicated Delivery Time
The delivery time may vary and is only indicative. Ron Dorff is not responsible for any delays caused by the customs clearance process, late payments or any other situation, beyond our will.
Custom Duties Outside the EU
For all orders shipped outside the EU, the customer will be responsible for any import duties or taxes charged by customs and any carrier-related fees.
NO CUSTOMS DUTIES FOR THE UK
Post-Brexit, no customs duties or additional fees are applied on orders shipped to the UK. Ron Dorff will take charge of any import duties or taxes charged by customs and any carrier-related fees.
Custom Duties Within the US and Canada
No customs duties applied on orders shipped to the US. Ron Dorff is responsible for any import duties or taxes charged by customs and any carrier-related fees.
Return or exchange – UK, US & EUROPE
If for any reason you are not happy with your purchase, you may return the items postmarked within 14 calendar days of receipt. Please make your request here. Refunds will be issued to your original method of payment, or as merchandise credit. Items must be returned in their original condition (unworn, unwashed, unaltered). Otherwise, the return cannot be accepted. Shoes must be returned with the original shoe box, free of damage. The cost of re-shipping the exchanged item is born by Ron Dorff (up to a maximum of one exchange per order).
For all orders placed between March 1st 2022 and May 31st 2022, except France, Germany, US and UK; please request your return here.
Click & Collect : Exchanges and returns will not be accepted in store. Please log on to your account to request a return. Please note that an unrecovered package will be returned to our warehouse after 10 days.
If you want to return or exchange a product, simply log on to your account and choose REQUEST A RETURN.
Choose the product, the reason for the return and click CONFIRM.
Once we have received your request, we will validate, and you will be sent a return label via UPS. The return shipping cost is taken care of by Ron Dorff.
Return or exchange – Canada and Switzerland
To process a refund or exchange outside of Europe, please send an email to : info@rondorff.com.
The return delivery cost is born by the purchaser. Please send an email to: info@rondorff.com to have further information. In the case of a refund, a return label could be provided by Ron Dorff. In this case, the amount of the label will be deducted from the final refund. In the case of an exchange, the cost of returning the item is born by the purchaser, although the cost of re-shipping the exchanged item is born by Ron Dorff (up to a maximum of one exchange per order);
For all orders placed between March 1st 2022 and May 31st 2022, except France, Germany, US and UK; please request your return here.
Return or exchange - outside Europe
To process a refund or exchange outside of Europe, please send an e-mail to: info@rondorff.com stating the reason for the return. Our customer service will provide you with the return address, as well as a reference number which you put on the return package. The return delivery cost is born by the purchaser. In case of exchange, Ron Dorff will issue a refund if the price of the exchanged item is less than that of the original item. The cost of returning the item is born by the purchaser, although the cost of re-shipping the exchanged item is born by Ron Dorff (up to a maximum of one exchange per order).
RETURN & EXCHANGE OF SWIMWEAR & UNDERWEAR IS NOW POSSIBLE
For return and exchange of underwear and swimwear, please make sure they have not been worn and that they are returned in their original package.
We are responsive to adjusting our prices based on fashion trends, inventory and business operations. The price difference for all orders placed before promotions or sales cannot be refunded, or be subject of a voucher.
For all orders placed between March 1st 2022 and May 31st 2022, except France, Germany, US and UK; please request your return here.