Shipping & Returns
FREE SHIPPING WITHIN EUROPE, THE US, CANADA & RUSSIA ON ALL ORDERS OVER £150
France
Colissimo - delivery 1-2 days: 8 pounds
UPS Express - next day delivery for orders placed before 12pm (CET): 15 pounds
Free shipping on all orders over £150
Switzerland
Colissimo - delivery 2-3 days: 12 pounds
UPS Express - next day delivery for orders placed before 12pm (CET): 30 pounds
Free shipping on all orders over £150
Russia
UPS Express Saver, delivery within 3-5 days: 40 pounds
Free shipping on all orders over £150
Europe (EXCL France, Switzerland, Russia)
UPS Standard - delivery 1-2 days: 12 pounds
UPS Express - next day delivery for orders placed before 12pm (CET): 30 pounds
Free shipping on all orders over £150
US & Canada
UPS Express Saver - delivery 2-3 days: 20 pounds
Notice: no customs duties on orders to the US.
Free shipping on all orders over £150
Australia, Asia, Middle East, South America, Africa
UPS Express Saver, delivery within 3-5 days: 40 pounds
Indicated Delivery Time
The delivery times indicated are only indicative and are based on the time of shipment of your package. Ron Dorff is not responsible for any delays caused by the customs clearance process or late payments.
Custom Duties Outside the EU
For all orders shipped outside the EU, the customer will be responsible for any import duties or taxes charged by customs and any carrier-related fees.
Return or exchange – it’s simple and free*
- If you want to return or exchange a product, simply log on to your account and choose REQUEST A RETURN, or click here
- Choose the product, choose the reason for the return and click CONFIRM.
- Once we have received your request for return, we will validate, and you will be sent a return slip via UPS. The return shipping cost is taken care of by RON DORFF so there is nothing for you to pay.
*This service is offered for clients in Europe. To process a refund or exchange outside of Europe, please send an e-mail to: info@rondorff.com stating the reason for the return. Our customer service will provide you with the return address, as well as a reference number which you put on the return package. The return delivery cost is born by the purchaser. In case of exchange, RON DORFF will issue a refund if the price of the exchanged item is less than that of the original item. The cost of returning the item is born by the purchaser, although the cost of re-shipping the exchanged item is born by RON DORFF (up to a maximum of one exchange per order).
