Shipping & Returns
FREE SHIPPING WITHIN UK ON ALL ORDERS OVER £200.
FREE RETURNS IN UK
DHL - 2 to 3 working days: £5
Express DHL- next day for orders placed before 11am (CET): £10 and £5 for all orders over £150
Free shipping on all orders over £150
Indicated Delivery Time
The delivery time may vary and is only indicative. Ron Dorff is not responsible for any delays caused by the customs clearance process, late payments or any other situation, beyond our will.
Custom Duties Inside the UK
Prices include all taxes and duties (20% sales tax apply on all orders and duties apply on orders above £135).
Our logistic partner Global-e is responsible for paying them to the authorities.
Return - UK
If for any reason you are not happy with your purchase, you may return the items postmarked within 14 calendar days of receipt. Please make your request here. Choose the product, the quantity, the reason for the return and click SUBMIT and you will receive a return label.
For orders shipped within UK, the cost of returns is covered by Ron Dorff for Standard Delivery. For Express returns, the customer is responsible for the return costs (£24,41).
Refunds will be issued to your original method of payment. Items must be returned in their original condition (unworn, unwashed, unaltered). Otherwise, the return cannot be accepted. Shoes must be returned with the original shoe box, free of damage.
For online orders, no refunds or exchanges are accepted in store.
Please note, some of our promotional offers will be treated differently concerning our returns. By returning item(s) from our 3-4-2 offer, the customer will be reimbursed up to the average price of the item.
If you are returning an item from an order that came with a free Gift With Purchase (GWP) and the value of the order falls below the GWP qualifying amount after the return, the redeemed GWP must be returned as well. If the GWP is not returned, you will incur charges based on the market value of the GWP.
For items on sale in US (Mid-season sale, Autumn-Winter Sale, Spring-Summer Sale, Memorial Day Sale, Last Season, Archive Sale, Private Sale), no returns and exchanges are accepted but please feel free to contact us if you have any questions.