FAQ

To create your account, simply click on the top right corner to register. You will then be asked for some information. A confirmation email will be sent to you.

When you enter our site, a popup will ask you to subscribe to our newsletter. You will have to enter your email address to receive our offers and promotions. You can also sign up at the bottom of the page.

You can unsubscribe to our newsletter by clicking at the bottom of the newsletter to stop receiving our promotions and news.

You must contact us at info@rondorff.com in order to delete your account. Our customer service team will take over and delete your account.

Creating an account will allow you to view your order history, edit your personal information, and make returns.

We propose our customers several options, according to the most used payment methods of each country. You can pay with your credit card by entering all the necessary information or with your Paypal or Apple Pay account. 

Payment in three installments free of charge is also available.

Once the order is placed, you are charged, and you receive an order confirmation.

You have the possibility to pay in 3 installments free of charge with PayPal in several countries, in France with Alma and in Australia, Ireland, Italy, Portugal, Spain, UK and US with Klarna.

On the payment page, select “PayPal”, “Klarna” or “Alma” for France. 

You will then be redirected to a payment page where you will have to enter your bank details as for a standard payment. You will find a summary of your upcoming payments. You will then receive a confirmation email with the schedule of your due dates and a reminder by email 3 days before each due date.

You have the possibility to pay in 3 installments free of charge with PayPal in several countries, in France with Alma and in Australia, Ireland, Italy, Portugal, Spain, UK and US with Klarna.

Please note that PayPal’s, Klarna's and Alma’s purchase Terms & Conditions are assumed as accepted by the customer when a payment is made at checkout. 

You can read about PayPal’s Data Protection Policy here.

You can read about Klarna's Data Protection Policy here.

You can read about Alma's Data Protection Policy here.

The payment in installments is available in all our stores and the eligibility conditions are the same as for our website. You just have to ask the store to pay in installments with PayPal, Alma or Klarna and our team will guide you. Please note that PayPal’s, Klarna's and Alma’s purchase Terms & Conditions are assumed as accepted by the customer when a payment is made at checkout.

We deliver to over 200 countries.

We offer several delivery options to our customers.

For France, it is possible to be delivered by Colissimo or Click & Collect, in our two Parisian stores. We also work with Colissimo Point Relais.

For the US, we offer Express delivery for our customers, with our partner DHL.

For the rest of the world, we offer Standard & Express delivery options with our partner DHL.

For Europe, Switzerland & Canada, count between 2 and 4 working days to receive your package. Internationally, between 2 and 8 working days, depending on the destination.

Our delivery times are different depending on the destination. For UK, count between 2 and 5 working days to receive your package.

Our delivery times are different depending on the destination. For US, count between 2 and 4 working days to receive your package.

Shipping costs vary depending on your location.

Free standard delivery on orders over €180 within Europe, CHF 250 in Switzerland, CAD 250 in Canada, $250 in the US, and £180 in the UK.
For France, standard delivery is €8.
For Europe, standard delivery is €8, and express delivery is €15.
For Switzerland, standard delivery is 8CHF, and express delivery is 15CHF.
For Canada, express delivery is 18CAD.
For the US, express delivery is 18$.
For the UK, standard delivery is £8, and express delivery is £15.
For the rest of the world, express delivery is €15.

Prices include all taxes and duties. 

For all orders shipped inside the European Union, there are no duties and our logistic partnership Global-e is responsible for paying local VAT to the authorities. 

For all orders shipped in Australia, New Zealand, Norway, Singapore and Switzerland, our logistic partnership Global-e is responsible for paying them to the authorities.

For all orders shipped inside Canada, customers are responsible for paying the sales tax that applies to their order. Our logistic partner Global-e is responsible for paying the duties for orders above the duty threshold (20CAD).

For all orders shipped inside the US, customers are responsible for paying the sales tax that applies to their order. Our logistic partner Global-e is responsible for paying the duties for orders above the duty threshold ($800).

Prices include all taxes and duties (20% sales tax apply on all orders and duties apply on orders above £135). 

Our logistic partner Global-e is responsible for paying them to the authorities.

For all other countries, all applicable taxes and duties are included in the final price.

After your order has been shipped, you will receive the tracking number via email. This number will also be available in your Ron Dorff account. You can then track your package through Colissimo for France or DHL for international shipments by entering the tracking number on the relevant website.

We recommend that you ask your neighbors if they have received the package for you. If not, you can contact us at info@rondorff.com. Our customer service team can then contact the carrier to locate your package.

If your package is lost in transit we will do everything we possibly can to assist you.  We are not responsible for packages once proof of delivery is generated. Once the carriers have received the package we cannot be responsible for delivered items that have been lost or stolen. Please contact info@rondorff.com so we can assist you further. 

With Colissimo, your parcel will be sent to your usual relais point, or to your mailbox if the size of the parcel is appropriate.

With DHL, you will receive an SMS and an email for Delivery on Demand to choose the delivery option you prefer.

Yes we accept the return. If you are not satisfied with your order, we commit ourselves to offer a refund of the products concerned under the below conditions.

The products must still be in their original packaging and in their original condition (i.e. not worn, washed, ironed, altered or soiled).

If you are returning an item from an order that came with a free Gift With Purchase (GWP) and the value of the order falls below the GWP qualifying amount after the return, the redeemed GWP must be returned as well. If the GWP is not returned, you will incur charges based on the market value of the GWP.

For items on sale in US, no returns and exchanges are accepted but please feel free to contact us if you have any questions.

If your order was delivered in France and you would like a different size or colour, please submit an exchange request on our portal.

If your order was delivered outside France, we cannot exchange it unfortunately. If you would like a different size or colour, please submit a return request on our portal and place a new order on our website.

Our return policy allows for returns within 14 days of receiving your order. Items must be unworn, unwashed, in their original condition, and have all tags attached. Please avoid combining returns from multiple orders, as this may lead to delays in processing.

In your account, you will be able to view your order history, and make a return. You must click on the order in question and request a return. You just have to fill in the form, and you will receive a return label by email.

To request a return for France: you can also make your request here.

To request a return for other countries: you can also make your request here.

For orders in the United States, sale items cannot be returned or exchanged.

For orders shipped to France, Ron Dorff covers return costs for standard delivery if the entire order is returned. A €4.90 fee applies to partial returns.

For express returns, return shipping costs are at the customer's expense.

For international orders, Ron Dorff covers return shipping costs for standard delivery. However, for express returns, the shipping fees are the customer's responsibility.

For the US, $18 USD return shipping fees will be deducted from your refund.

The refund period is estimated within 5 working days after processing the return. This time may be extended during our sales and private sales.

Yes, we accept the return of underwear, if and only if, the underwear has not been worn, and the tags are still present.

Items that belong to a Kit cannot be returned individually. If you want to receive a refund for a Kit, you must return all the products that were included in it.

If the purchase was made online, you will not be able to return your order in store. You will need to go through your account to request a return slip.

Our team will be happy to send your item back to you, but please note that the shipping cost will be at your expense.

If your purchase has not been processed we can cancel an order or edit your shipping details. Please contact us at info@rondorff.com

We are unable to combine orders, alter sizes, add or remove pieces to an existing order once it has been placed.

We do not yet offer this option to our customers yet, but you can contact us at info@rondorff.com, with your personalized message. If your order hasn't left yet, we can ask our staff to add this attention.

We have installed an application called Kleep on each of our product pages. After answering several questions, it will suggest the most suitable size for you.

We have three categories of underwear. Our Y Front Briefs fit snugly. We recommend that our customers choose a larger size for better comfort. For our Boxer Briefs, the size remains standard. However, for our Boxer Shorts, a size smaller than your usual size is preferable.

The origin of our products is indicated on our website, in each product sheet. A majority of our products come from Europe (Portugal, Italy). Our Cashmere and some of our shorts come from China.

Please contact us at info@rondorff.com with a photo. These photos will be forwarded to our quality team and our customer service team will then make the necessary arrangements.

We believe every day is a special occasion to gift a loved one (or yourself) a timeless piece from Ron Dorff.

Discover all our key moments of the year on this page, so you don't miss out on any Ron Dorff news (exclusive collections, promotions, sales, Black Friday, Cyber Monday, Father's Day, Valentine's Day, Christmas ...).